Cancellation and refunds

You can cancel free of charge until 24 hours before your pickup time. Cancel from your trip page or message us on WhatsApp, and we will confirm the cancellation in writing.

Inside 24 hours

Inside 24 hours a driver has usually been assigned and set aside for you, so cancelling is a conversation with a person rather than a button. Message us on WhatsApp with your booking code and we will sort it out. If the driver has waited the free time, tried to reach you on the number you gave us and heard nothing, the booking is a no-show and the fare is not refunded. If something went wrong on your side, message us anyway. A person reads it, and we are reasonable.

If your flight is cancelled

If the airline cancels or diverts your flight, tell us on WhatsApp as soon as you know. We move the booking to your new flight for free, or cancel it and refund you in full, whichever you want.

Refunds

A refund goes back to the card you paid with, through Paystack, the moment the cancellation is confirmed. It usually shows on your statement within a few working days, and we confirm it by email.

If we cancel

If we ever have to cancel a booking, we tell you as soon as we know, refund anything you have paid in full, and help you find another way into town.